Businessline article: For healthcare, AI is what the doctor ordered
Artificial Intelligence is already being trialled variously, from predictive measures to drug discovery and precision medicine.
Consumerisation of healthcare is already changing the ways in which internet-savvy users engage with insurers and physicians, driven by the quick-gratification trend.
Amongst the numerous customer queries that payers receive during enrolment or post meeting, around 60 per cent revolve around eligibility, benefits, claim status or authorisation. On-demand access to these routine queries using AI-backed messaging and voice systems will offer around-the-clock assistance enabling organisations to deliver seamless services while saving costs.
In this blog we review important trends and insights from global thought leaders including McKinsey, BCG